Contact Us

Contact Tanlureva™

Thank you for visiting Tanlureva™.

Our customer service team is available to assist with questions regarding products, orders, shipping, returns, refunds, and general store information.

CUSTOMER SERVICE

Email:
service@tanlureva.com

Phone:
+86 14750126489

Customer Service Hours:
8:00 AM–10:00 PM

For order-related inquiries, we recommend contacting us by email so our team can review the relevant order information and provide a documented response.

ORDER SUPPORT

If you are contacting us regarding an existing order, please include:

• Your order number
• The email address used during checkout
• A brief description of your question or issue
• Relevant photographs if the issue concerns damage, defects, or an incorrect item

Providing complete and accurate information helps our team locate your order and respond more efficiently.

Please do not send full payment card numbers, passwords, or other highly sensitive information by email.

PRODUCT QUESTIONS

Before placing an order, you may contact us if you need clarification regarding:

• Product dimensions
• Product materials
• Product appearance
• Jewelry care
• Available variants
• Order processing
• Estimated shipping times

Product-specific information shown on the relevant product page should be reviewed before purchase.

SHIPPING QUESTIONS

Orders are normally processed within 1–3 business days.

Estimated delivery is generally 7–14 business days after processing.

Actual delivery times may vary depending on destination, carrier conditions, customs processing, weather, peak seasons, or other circumstances outside our direct control.

RETURNS AND REFUNDS

Tanlureva™ offers a 90-day return window for eligible products.

Before returning an item, please contact:

service@tanlureva.com

Our team will review your request and provide return instructions where applicable.

Please do not send products to our business address without receiving return instructions from our customer service team.

BUSINESS INFORMATION

Brand:
Tanlureva™

Website:
tanlureva.com

Operating Company:
Shenzhen Yilan Technology Co., Ltd.1

Legal Representative:
Li Jiayi

Business Address:
Unit 3302, Block A1, Building 3, Phase I, Xinghe Chuanqi Garden, Longtang Community, Minzhi Subdistrict, Longhua District, Shenzhen