Shipping Policy

SHIPPING POLICY

Last Updated: September 2026

This Shipping Policy explains the general processing and delivery practices for orders placed through tanlureva.com.

1. ORDER PROCESSING

Orders are generally processed within:

1–3 Business Days

Processing may include:

• Order verification
• Payment confirmation
• Product preparation
• Packing
• Shipping arrangement

Business days generally exclude weekends and applicable public holidays.

2. ESTIMATED DELIVERY

Estimated delivery is generally:

7–14 Business Days

This estimated delivery period begins after order processing.

Delivery estimates are not guaranteed arrival dates.

3. DELIVERY TIMES MAY VARY

Actual delivery may be affected by circumstances including:

• Destination
• Carrier operations
• Customs processing
• Weather
• Local delivery conditions
• Holidays
• Peak shopping seasons
• Transportation disruptions
• Incorrect or incomplete address information
• Other events outside our reasonable control

4. SHIPPING CONFIRMATION

Where available, customers may receive shipping confirmation after an order is dispatched.

Tracking information may take time to become active after the parcel is transferred to the carrier.

5. TRACKING

If tracking information is provided, customers may use it to monitor shipment progress.

Tracking events are supplied by the relevant carrier.

Temporary delays or gaps in tracking updates do not necessarily mean that a package has stopped moving.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check information carefully, including:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Telephone number where required

7. ADDRESS CHANGES

If you notice an address error after placing an order, contact:

service@tanlureva.com

We will attempt to assist if the order has not been processed or shipped.

We cannot guarantee that an address can be changed once fulfillment begins.

8. DELIVERY ATTEMPTS

Shipping carriers may follow their own delivery procedures.

Customers may be responsible for:

• Receiving the parcel
• Responding to delivery notices
• Collecting packages from designated locations
• Providing required information to the carrier

9. CUSTOMS AND IMPORT REQUIREMENTS

International shipments may be subject to customs review, duties, taxes, or other import requirements depending on destination.

Where applicable, such charges may be imposed by local authorities and may be the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.

10. DELAYED ORDERS

If your order appears substantially delayed, contact:

service@tanlureva.com

Please provide your order number so our customer service team can review available shipment information.

11. LOST OR MISSING PACKAGES

If tracking indicates delivery but you cannot locate the package, we recommend:

• Checking the delivery location
• Checking with household members
• Checking with building management
• Reviewing carrier notices
• Contacting the carrier where appropriate

You may also contact our customer service team for assistance.

12. DAMAGED PACKAGES

If a package arrives visibly damaged, please retain the packaging where possible and photograph:

• Outer packaging
• Shipping label
• Product
• Damage

Then contact:

service@tanlureva.com

13. CONTACT INFORMATION

Brand:
Tanlureva™

Website:
tanlureva.com

Operating Company:
Shenzhen Yilan Technology Co., Ltd.1

Legal Representative:
Li Jiayi

Business Address:
Unit 3302, Block A1, Building 3, Phase I, Xinghe Chuanqi Garden, Longtang Community, Minzhi Subdistrict, Longhua District, Shenzhen