FREQUENTLY ASKED QUESTIONS
Welcome to the Tanlureva™ Help Center.
Below are answers to common questions about ordering, delivery, products, returns, and customer support.
1. WHAT DOES TANLUREVA™ SELL?
Tanlureva™ is an online jewelry and accessories store offering products selected for everyday styling, gifting, and personal use.
Product availability may change as collections are updated.
2. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are generally processed within 1–3 business days.
Processing includes order verification, preparation, packing, and transfer to the shipping process.
Processing time is separate from estimated delivery time.
3. HOW LONG DOES DELIVERY TAKE?
Estimated delivery is generally 7–14 business days after order processing.
Delivery times are estimates and may vary depending on:
• Destination
• Shipping carrier
• Customs processing
• Local delivery conditions
• Weather
• Holidays
• Peak shopping periods
• Other circumstances beyond our reasonable control
4. WILL I RECEIVE ORDER CONFIRMATION?
After a successful order, customers should receive an order confirmation using the contact information supplied during checkout.
Please make sure your email address is entered correctly.
5. CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible at:
service@tanlureva.com
If your order has not entered fulfillment or shipment preparation, we may be able to assist.
Once an order has been processed or shipped, changes or cancellation may no longer be possible.
6. HOW CAN I TRACK MY ORDER?
Where tracking is available, tracking information may be provided after shipment.
Please allow time for tracking information to become active after the carrier receives the parcel.
7. WHAT IF MY TRACKING HAS NOT UPDATED?
Tracking information may occasionally take time to update.
If there has been no meaningful tracking update for an extended period, contact service@tanlureva.com with your order number.
8. DO YOU ACCEPT RETURNS?
Eligible products may be returned within 90 days in accordance with our Return Policy.
Returned products should generally be unused, unworn, and in appropriate condition unless the return concerns a defect, damage, or incorrect item.
9. ARE ALL JEWELRY ITEMS RETURNABLE?
Certain products may have special return restrictions for hygiene, customization, or final-sale reasons.
Examples may include opened or worn pierced jewelry, personalized items, and other products clearly identified as non-returnable where permitted by applicable law.
Please review the Return Policy and relevant product information.
10. WHAT IF MY ITEM ARRIVES DAMAGED?
Contact service@tanlureva.com promptly.
Please include:
• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of packaging where relevant
Our team will review the information and provide appropriate assistance.
11. WHAT IF I RECEIVE THE WRONG ITEM?
Contact us at service@tanlureva.com with your order information and photographs of the item received.
We will review the issue and provide next steps.
12. HOW ACCURATE ARE PRODUCT COLORS?
We make reasonable efforts to display products accurately.
However, colors may appear slightly different depending on lighting, photography, screen brightness, monitor settings, and product variation.
13. HOW SHOULD I CARE FOR MY JEWELRY?
Unless otherwise stated on the product page:
• Keep jewelry dry when practical
• Avoid prolonged exposure to perfume or chemicals
• Avoid unnecessary contact with cleaning products
• Store jewelry separately when possible
• Wipe pieces gently after wear
• Avoid excessive pulling or impact
Specific materials may require different care.
14. HOW CAN I CONTACT TANLUREVA™?
Email:
service@tanlureva.com
Phone:
+86 14750126489
Customer Service Hours:
8:00 AM–10:00 PM
15. WHO OPERATES TANLUREVA.COM?
tanlureva.com is operated by:
Shenzhen Yilan Technology Co., Ltd.1
Legal Representative:
Li Jiayi
Business Address:
Unit 3302, Block A1, Building 3, Phase I, Xinghe Chuanqi Garden, Longtang Community, Minzhi Subdistrict, Longhua District, Shenzhen