TERMS AND CONDITIONS
Last Updated: September 2026
These Terms and Conditions apply to purchases made through tanlureva.com.
Tanlureva™ is operated by Shenzhen Yilan Technology Co., Ltd.1.
By placing an order through our website, you agree to these Terms and Conditions, subject to rights that cannot lawfully be excluded under applicable law.
1. ONLINE STORE
tanlureva.com offers jewelry and accessories for purchase through our online store.
Product availability, prices, designs, and promotions may change from time to time.
2. PRODUCT INFORMATION
We make reasonable efforts to provide accurate product information.
However, minor differences may occur in:
• Color
• Appearance
• Dimensions
• Finish
• Texture
• Packaging
• Product photography
Such differences may result from lighting, screen settings, photography, measurement methods, or normal production variation.
3. PRODUCT AVAILABILITY
All orders are subject to availability.
If a product becomes unavailable after an order is placed, we may contact the customer regarding available options, which may include cancellation and refund of the unavailable item.
4. PRICING
Prices displayed on the website apply at the time shown, subject to correction of obvious errors and applicable law.
Prices and promotions may change without prior notice.
5. ORDERS
Submitting an order does not necessarily mean that the order has been accepted for fulfillment.
Orders may be reviewed for reasons including:
• Payment verification
• Fraud prevention
• Stock availability
• Address verification
• Technical errors
• Pricing errors
6. PAYMENT
Customers must provide valid payment information through the payment options made available at checkout.
Payment processing may be handled by independent third-party payment providers.
7. ORDER CONFIRMATION
After an order is submitted, an order confirmation may be sent to the email address supplied during checkout.
Customers are responsible for providing accurate contact information.
8. PROCESSING TIME
Orders are normally processed within:
1–3 Business Days
9. DELIVERY
Estimated delivery is generally:
7–14 Business Days
Delivery estimates are not guaranteed arrival dates.
10. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Tanlureva™ is not responsible for delays caused by inaccurate information supplied by the customer to the extent permitted by applicable law.
11. ORDER CHANGES
Contact service@tanlureva.com as soon as possible if you need to request an order change.
Changes may not be possible after fulfillment or shipment preparation begins.
12. CANCELLATION
Cancellation requests should be made promptly.
Once an order has entered processing or has shipped, cancellation may no longer be available.
13. RETURNS
Eligible products may be returned within our 90-day return window, subject to the Return Policy.
Certain jewelry items may have hygiene, personalization, or final-sale restrictions where permitted by law.
14. REFUNDS
Approved refunds are generally issued to the original payment method.
Financial institutions and payment providers may require additional processing time.
15. PROMOTIONS
Promotional offers may be subject to:
• Eligibility requirements
• Product restrictions
• Time limits
• Quantity limits
• Separate promotional terms
Unless otherwise stated, promotions may not be combined.
16. INTELLECTUAL PROPERTY
Content available on tanlureva.com, including branding, graphics, text, photographs, layout, and other materials, may be protected by intellectual property rights.
Unauthorized commercial use may be prohibited.
17. WEBSITE AVAILABILITY
We do not guarantee that the website will always be available without interruption.
Maintenance, technical problems, third-party services, or circumstances beyond our reasonable control may temporarily affect availability.
18. CUSTOMER CONDUCT
Customers must not knowingly:
• Submit fraudulent orders
• Interfere with website security
• Attempt unauthorized access
• Use the website for unlawful purposes
• Misuse promotional systems
• Provide false or misleading information
19. LIABILITY
Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
To the extent permitted by applicable law, liability may be limited for indirect or consequential losses that were not reasonably foreseeable.
20. FORCE MAJEURE
We are not responsible for delays or failures caused by events outside our reasonable control, subject to applicable law.
Examples may include:
• Natural disasters
• Severe weather
• Transportation interruptions
• Government actions
• Customs delays
• Network failures
• Labor disruptions
• Public emergencies
21. CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time.
The current version will be posted on this page.
22. CONTACT
Brand:
Tanlureva™
Operating Company:
Shenzhen Yilan Technology Co., Ltd.1
Legal Representative:
Li Jiayi
Business Address:
Unit 3302, Block A1, Building 3, Phase I, Xinghe Chuanqi Garden, Longtang Community, Minzhi Subdistrict, Longhua District, Shenzhen
Email:
service@tanlureva.com
Phone:
+86 14750126489
Customer Service Hours:
8:00 AM–10:00 PM