RETURN POLICY
Last Updated: September 2026
Tanlureva™ wants customers to have clear information about returns and refunds.
Eligible products may be returned within 90 days in accordance with this policy.
1. RETURN WINDOW
Our standard return window is 90 days from the date the order is delivered.
Return requests submitted after the applicable return period may not be accepted except where required by applicable law.
2. RETURN ELIGIBILITY
To qualify for a standard return, products should generally be:
• In substantially original condition
• Unused
• Unworn
• Free from damage caused after delivery
• Returned with relevant accessories or packaging where applicable
We reserve the right to evaluate the condition of returned products before approving a refund.
3. JEWELRY AND HYGIENE RESTRICTIONS
For hygiene and safety reasons, certain jewelry products may be subject to special return conditions.
Where permitted by applicable law, items such as pierced earrings or other products that come into direct contact with pierced areas may not be eligible for return after being opened, tried on, or worn.
This restriction does not limit rights that may apply to defective, damaged, or incorrectly supplied products.
4. PERSONALIZED OR CUSTOM ITEMS
Personalized, engraved, customized, or made-to-order products may not be eligible for standard returns unless:
• The item is defective
• The item is damaged on arrival
• The wrong product was supplied
• Applicable law requires otherwise
5. FINAL SALE ITEMS
Products clearly marked as Final Sale or otherwise non-returnable at the time of purchase may not qualify for standard returns where permitted by applicable law.
6. HOW TO REQUEST A RETURN
Before sending a return, contact:
service@tanlureva.com
Please provide:
• Order number
• Name used for the order
• Email address used during checkout
• Product you wish to return
• Reason for return
• Photographs where relevant
Our customer service team will provide return instructions where the request is approved.
Do not send products to our business address unless our customer service team specifically instructs you to do so.
7. RETURN SHIPPING
Unless the return concerns an incorrect, defective, or damaged product attributable to us, customers may be responsible for return shipping costs where permitted by applicable law.
Original shipping charges may not be refundable unless required by law or the return results from an error on our part.
8. DAMAGED OR DEFECTIVE ITEMS
If an item arrives damaged or appears defective, contact us promptly at:
service@tanlureva.com
Please include clear photographs showing:
• The product
• The issue
• Packaging where relevant
• Shipping label where relevant
We will review the information and determine an appropriate resolution.
9. INCORRECT ITEMS
If you receive an item different from what you ordered, contact us with your order number and photographs.
Our team will review the issue and provide appropriate instructions.
10. REFUND PROCESSING
Approved refunds will generally be issued to the original payment method.
After a refund is approved, processing time may vary depending on the payment provider, bank, or card issuer.
We do not control the time required for a financial institution to post a refund.
11. PARTIAL REFUNDS
Where permitted by applicable law, a partial refund may apply where a returned product:
• Shows signs of use
• Is missing parts
• Is materially damaged after delivery
• Is returned in a condition substantially different from when supplied
12. EXCHANGES
If exchanges are available for a particular item, please contact customer service.
In some situations, returning the original item and placing a new order may be the most practical method.
13. ORDER CANCELLATION
If you wish to cancel an order, contact us as quickly as possible.
If the order has not yet entered fulfillment or shipment preparation, we may be able to assist.
Once an order has been processed or shipped, cancellation may no longer be possible.
14. CONTACT INFORMATION
Brand:
Tanlureva™
Operating Company:
Shenzhen Yilan Technology Co., Ltd.1
Email:
service@tanlureva.com
Phone:
+86 14750126489
Customer Service Hours:
8:00 AM–10:00 PM
Business Address:
Unit 3302, Block A1, Building 3, Phase I, Xinghe Chuanqi Garden, Longtang Community, Minzhi Subdistrict, Longhua District, Shenzhen